This brief list of engagements is not exhaustive. It is only the starting point for creating an engagement that works best for you.


Going Beyond the Usual Strategic Plan to Create a Plan You Will Really Use

Nonprofit organizations trying to affect complex social issues need a strategy planning approach that considers the continuously changing context in which organizations function. This means effective strategy planning needs to align an organization’s vision, mission, and strategic goals, yet pro-actively include a process by which the strategy plan can be adapted as the context changes. I help organizations create an adaptive strategy plan that allows them to chart a clear course and yet, when needed, to nimbly and thoughtfully adapt the plan to remain competitive, relevant, and effective. My strategy planning process utilizes several Appreciative Inquiry techniques.


Building Collective Change Leadership Teams that Get the Job Done on Time, With Humor, Grace, and Professionalism

Teaming for Optimal Performance is designed to strengthen the capacity of coalitions, collaborative groups, and teams to become high performing. Group or team members participating in the training and consultation will be able to: 1) describe the stages of group development and identify their group’s stage at any given moment; 2) utilize effective communication skills to achieve clarity and understanding between team members and between teams; 3) describe and utilize the principles of emotional intelligence; 4) identify their own “default” shared leadership approaches; 5) articulate the core competencies for working as a team during a period of crisis; and 6) effectively organize their group for effective action.


A Group Exercise in Using Dialogue

How important is excellent communication in work teams? It may make the difference between team success and failure. This workshop focuses on building the capacity of individual team members to communicate more effectively with one another. Through a series of learning activities, participants learn the value of communication in healthy team functioning, the difference between debate and dialogue, and how to use dialogue in a variety of settings.


Managing Controversy and Transforming Conflict in Organizational and Community Change

Strategic controversy management is the art and science of anticipating and engaging controversy before it becomes outright conflict. Change triggers controversy and can lead to conflict. This is true whether it is organizational change, community change, or even broader social change. Many organizations and their leaders do not anticipate and prepare for it. Failure to prepare for controversy and conflict put any gains already made at risk and undermines future efforts. Strategic Controversy Management is based on the research and work of Tom Klaus, PhD, president of Tenacious Change and developer of the Tenacious Change Approach. Tom’s peer-reviewed, published research draws upon years of experience and research with leaders engaged in high-stakes, high-pressure change efforts at the organizational and community level. The training is designed to teach leaders, board members, supervisors, program managers, and “front line” staff how to forecast controversy, work proactively to prevent it from becoming outright conflict, and transform conflict when it does occur. Change is never easy and is rarely welcome. Strategic Controversy Management can make the way forward less stressful and more productive for leaders, their organizations, and communities.

Klaus, T. W. (2013). Leadership in an intractable conflict over public school sexuality education in the United States: A constructivist grounded theory study (Order No. 3665017). Available from ProQuest Dissertations & Theses Global: The Humanities and Social Sciences Collection.


Developing a Deeper Understanding of Community Needs, Wants, and Will

The quantitative (numbers-based) needs assessment survey is a valuable tool for informing the strategy of community change initiatives. However, it is not enough. The ability to look beyond the numbers is particularly important when trying to engage difficult to reach populations. This training is designed to teach program staff several simple qualitative strategies for gaining deeper understanding of a community and how they relate to the program and services offered. These strategies not only illuminate the needs revealed by the numbers but also improve understanding of the wants and will of the community. Group or team members participating in this training will be able to: 1) describe the indicators of social disorganization that may be used to identify individuals most in need; 2) practice several qualitative strategies for deepening understanding of a community sees itself and the programs and services being offered; and 3) consider changes that can be made to increase utilization of services by individuals and families.


The Community Engagement & Mobilization Game is a highly interactive, gently competitive, and fun simulation activity to teach common skills and strategies for effective community engagement and mobilization. The nature of the game requires a minimum of 50 participants and a half-day (3 to 4 hours) to complete. Participants in the game have given it high marks. Here are just a few of their comments:

  • “I saw clearly how important it is to have TIME to build relationships. We don’t ‘recruit’ just to have numbers. Quality relationships matter.”
  • “It helped to make abstract concepts more concrete. It was nice to see all of things we have been discussing in this training put into action.”
  • “It is so, so important to seek the voices of those who typically don’t feel engaged or included.


  • Leadership Under Fire
  • Courageous Leaders, Courageous Followers
  • Self-Care in the Midst of Disruption
  • And more!


If you do not see what you are looking for, talk to us. We are eager to talk with you about your specific needs. If we cannot help, then we will refer you to one of our trusted partners who can.

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